Refund policy

We want every Luminae order to arrive just as you imagined it. If something isn't right, we're here to help.

Returns

You can request a return within 30 days of delivery. Items must be unused, unopened and in their original packaging. For hygiene and safety reasons, we can't take back fragrance oils once the seal is opened. Free samples can't be returned.

To start a return, email hello@luminaescent.ca with your order number and we'll send you return instructions. Return shipping is paid by the customer unless we made an error.

Damaged or incorrect items

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, contact us within 7 days of delivery and include a photo. We'll replace it or refund it at no cost to you.

Refunds

Approved refunds go back to your original payment method within 10 business days of our receiving the return. Your bank or card issuer may take a little longer to post it.

Home Subscription

The Home Subscription has a three-month minimum term. If you cancel early, you pay the remaining months of the term. After three months, you can pause, switch scents or cancel at any time with no fee.

The diffuser is on loan until your third monthly payment, and then it's yours. If it malfunctions during your subscription, we'll replace it. After the term, it has a 12-month warranty from the day it arrived. Accidental damage isn't covered.