1. What exactly is included in the subscription?
The diffuser, the wall mount, your first 100ml bottle of oil, and a fresh bottle every month after that for as long as you stay subscribed. Shipping within Canada is included.
2. How long is the commitment?
Three months. This is the minimum term. After your third monthly payment, the diffuser is yours to keep and the subscription continues month to month.
3. Can I cancel before the three months are up?
The three month term is a commitment, so cancelling early means paying the remaining months. If something has gone wrong with your diffuser or your order, write to us first. We would rather fix it.
4. What happens after three months?
Nothing changes unless you want it to. The oil keeps arriving monthly. You can pause for up to three months, switch scents, or cancel from your account at any time. There is no fee to cancel after the term.
5. Do I own the diffuser?
Yes, after your third month. Until then it is on loan as part of the subscription. If you cancel early and pay out the remaining months, it is yours as well.
6. How big a space does one diffuser cover?
Roughly 80 to 120 square metres on the default setting. That is most open main floors, a large bedroom, or a condo. For a full two storey home you will want two, and we can set that up as one subscription.
7. Is it safe around children and pets?
The mist is dry and cold, with no heat source and no water, so there is nothing to spill or burn. The unit mounts high on a wall, out of reach. As with any fragrance product, we recommend running it at a lower setting if anyone in the home is sensitive to scent, and we do not recommend it for rooms with birds or small caged animals.
8. Can I change my scent?
Yes, every month if you like. Change it in your account before your next bottle ships. If you want to try two scents at once, you can add a second bottle to any month.
9. What if the diffuser stops working?
Tell us. If it happens during your subscription, we replace it. After the three month term, the diffuser carries a twelve month warranty from the day it arrived. Accidental damage is not covered, but we will always try to help.
10. Where do you ship, and how is it priced?
We ship anywhere in Canada. Prices are in Canadian dollars and include shipping. Applicable HST or provincial tax is added at checkout based on your address.